Terms of service
These Terms & Conditions apply to all Jessica Vegas services and sales. Bridal Service Terms are included in your Bridal Beauty Package documentation and apply specifically to bridal bookings. They are not publicly displayed but are available upon request.
Part 2 — Special Occasion Service Terms & Conditions
These Terms apply to all non-bridal bookings including hair and makeup trials, special occasion makeup, hair styling, spray tan, nails, pre-wedding beauty services, and other single-appointment services.
1. Payment
1.1 Full payment for all special occasion services is required at the time of booking. Payments are non-refundable for change-of-mind cancellations, except where required by the Australian Consumer Law.
1.2 All prices are inclusive of GST unless otherwise stated.
2. Cancellations & No-Shows
2.1 All cancellation requests must be made in writing to hello@jessicavegas.com.
2.2 Cancellations and no-shows may forfeit the full amount paid, except where required by the Australian Consumer Law.
2.3 In exceptional circumstances (serious illness, family emergency), we may, at our discretion, offer a credit or reschedule. We are not obligated to do so.
3. Preparation & Punctuality
3.1 Please arrive with:
- clean, freshly blow-dried hair (no wet, damp, dirty or product-laden hair);
- clean, moisturised skin with no foundation, self-tan, or heavy product applied.
3.2 Arriving unprepared may result in:
- insufficient time for a full service outcome;
- a preparation surcharge of $55 (ex GST); or
- a simplified or adjusted service.
3.3 Time allocated to your appointment is fixed. If you arrive late, your service time may be reduced or forfeited. We will not extend service times where delays impact other bookings.
4. Workspace, Safety & Hygiene
4.1 For mobile services, you must provide an indoor, well-lit, clean, ventilated workspace with access to power, a stable back-supported chair, and a stable work surface. Services will not be performed in bathrooms, wet areas, cramped spaces, or outdoor areas.
4.2 Outdoor services: Where outdoor coverage is requested, services may only be performed under substantial permanent covered structures (roofed patio, marquee). We will not perform services in direct sunlight, rain, or wind, or under portable or temporary umbrellas or shelters.
4.3 Stairs: Our artists can carry equipment up a maximum of two flights of straight stairs (maximum 24 steps). Spiral, narrow, or winding staircases are prohibited for kit transport. Where access requires more than two flights, you must arrange and pay a surcharge for handling assistance, or relocate the service area to a suitable floor. Undisclosed or unsafe stair conditions may delay services or incur additional fees.
4.4 All pets must be secured in a separate room or fully away from the service area for the duration of the appointment. Our kit contains hot tools, electrical cords, aerosol sprays, and professional-grade products that pose a serious risk to animals. Pet hair, dander, or accidents can also contaminate tools and products. If excessive contamination occurs, services may be paused for cleaning at your expense. You are liable for any pet-caused damage or contamination to our kit, tools, or equipment. We are not liable for any injury, harm, or distress caused to your pet as a result of exposure to our tools, equipment, sprays, or products where the pet has not been secured as required.
4.5 Please disclose any stairs, access limitations, or parking restrictions in advance. Services may be paused or declined if access or workspace conditions are unsuitable or unsafe on arrival.
4.6 Nothing in this clause limits our obligations under workplace health and safety laws or the Australian Consumer Law, or our liability for our own negligence or breach of law.
5. Health, Hygiene & Infectious Conditions
5.1 You must notify us in advance if you or any person receiving services has any allergies, sensitivities, recent cosmetic treatments (peels, injectables, microdermabrasion), active skin conditions, or contraindications relevant to any product or service.
5.2 Do not attend your appointment if you have flu-like symptoms, are awaiting infectious disease test results, or have a contagious skin, scalp, or eye condition. Failure to notify us may result in refusal of service without refund.
5.3 We will refuse services without refund for contagious eye infections, head lice, active infestations, or any other condition posing a risk of transmission. No refund will be given for services we are unable to provide due to a contagious condition.
5.4 For active cold sores or open lesions, you must supply and use your own sealed, unused products for the affected area. We will not use our shared kit or tools in these circumstances.
5.5 Our hygiene standards: Our artists sanitise hands before and after every service. All reusable tools are disinfected with hospital-grade products between clients. Single-use items are discarded after one use.
5.6 All reasonable care is taken in product selection and application. By proceeding with services, you accept the risk of allergic reaction or sensitivity, except where caused by our negligence. We recommend patch testing for clients with known sensitivities. We are not responsible for reactions where no prior disclosure has been made.
6. Overtime
6.1 Overtime applies where the agreed session time is exceeded due to circumstances outside our control (including late arrival, unpreparedness, additional requests, unsuitable workspace, or third-party delays).
6.2 Overtime is charged at $15 (ex GST) per 15-minute block or part thereof, per artist, and is subject to artist availability.
7. Travel
7.1 Travel fees apply to mobile services beyond 20km from our studio and are quoted on a per-artist basis. Fees reflect distance, artist travel time, and the opportunity cost of artist availability during travel. Travel fees are confirmed in writing prior to booking. Parking must be provided at no cost to our artists at the service location and timed street parking may inhibit our ability to provide services to you.
8. Artistic Interpretation, Longevity & Service Acceptance
8.1 Inspiration images are a guide only. Exact replication of any reference image cannot be guaranteed due to differences in skin type, hair type, condition, available time, and individual characteristics. Our artists will apply professional skill and judgement to deliver a high-quality result that is appropriate for your occasion and achievable within the conditions of your appointment.
8.2 We do not guarantee wear time or resistance to environmental factors (heat, humidity, perspiration, tears, skin oils, physical contact, or products applied before or after the service). Results after service completion are the client's responsibility.
8.3 Each service is deemed accepted at the time of completion. Clients are responsible for reviewing their hair and/or makeup at the time of service and requesting any adjustments before the artist proceeds to the next client or packs up. We are not responsible for changes requested after services are complete.
8.4 Once a service has been completed, the client assumes full responsibility for the maintenance and care of their hair and/or makeup. We are not liable for, and are under no obligation to remedy, any deterioration, alteration, or damage to the finished result caused by the client or any third party after services are complete. This includes but is not limited to self-adjustment, touching, rubbing, restyling, the application of additional products, or any other interference with the completed service.
9. Limitation of Liability
9.1 Nothing in these Terms excludes, restricts or modifies your rights under the Australian Consumer Law.
9.2 To the extent permitted by law, our liability for any claim is limited to re-supplying the affected services, paying the cost of re-supply, or refunding the amount paid for the affected service.
10. Content Creation & Media Use
10.1 Content creation must not interfere with the service schedule.
10.2 By permitting photography or video during your appointment, you authorise Jessica Vegas Professional Hair & Makeup Artist to use this content for portfolio, website, social media, advertising, and marketing purposes.
10.3 If you prefer not to be photographed or filmed, you must notify us prior to your appointment or before services commence.
Part 3 — Academy & Workshop Terms & Conditions
These Terms apply to all workshops, masterclasses, training days, bespoke learning sessions, and academy programs offered by Jessica Vegas Professional Hair & Makeup Artist.
1. Payment & Booking
1.1 Full payment is required at the time of booking to secure your place. Academy and workshop places are limited and your place is only confirmed upon receipt of cleared payment.
1.2 All prices are inclusive of GST unless otherwise stated.
2. Ticket Policy, Cancellations & Refunds
2.1 All Academy bookings are final. Tickets are non-refundable and non-transferable for change-of-mind cancellations, except where required by Australian Consumer Law.
2.2 At our discretion, you may request a one-time transfer to an alternative date or location within 12 months of your original booking date, subject to availability. There is no guarantee that a future event will be available if a transfer is approved.
2.3 Cancellations made by you more than 14 days before the workshop date may be eligible for a store credit (valid 12 months from issue date) redeemable at jessicavegas.com. No cash refund applies unless required by Australian Consumer Law.
2.4 Cancellations made within 14 days of the workshop date forfeit the full amount paid, except where required by Australian Consumer Law.
2.5 If we cancel a workshop, you will receive a full refund of the amount paid, or an offer to transfer to an alternative date.
2.6 Nothing in this clause affects your rights under the Australian Consumer Law.
3. Health & Safety
3.1 Do not attend if you have flu-like symptoms, are awaiting infectious disease test results, have tested positive for COVID-19, or have any contagious condition. Anyone who arrives unwell may be refused entry and may request a one-time transfer in accordance with clause 2.2.
3.2 If you cannot attend your rescheduled session within 12 months, we will issue store credit valid for 12 months, redeemable at jessicavegas.com.
4. Tools & Materials
4.1 You must bring the brushes and tools specified in your booking confirmation or welcome email. If you arrive without the required kit, you may be able to purchase items on the day, subject to availability. Without the correct tools, you may miss practical elements of the session.
5. Attendance & Conduct
5.1 You must attend the full workshop to be eligible for any certificate of completion, practical assessment, or course materials provided at or after the session.
5.2 We reserve the right to remove any participant who acts in a disruptive, unsafe, or disrespectful manner toward facilitators, other participants, or venue staff. No refund will be given where removal is due to conduct.
6. Age Requirements
6.1 Attendees must be 13 years of age or older.
6.2 Attendees under 16 years must be accompanied by a paying adult for the full duration of the session.
7. Educational Use Only
7.1 All instruction provided during Academy sessions is for general educational purposes only. For any serious skin, health, or medical concerns, seek professional medical advice. Content is not intended to substitute for professional medical or dermatological advice.
8. Intellectual Property
8.1 All workshop content, materials, techniques, systems, processes, and resources shared during sessions are the intellectual property of Jessica Vegas Professional Hair & Makeup Artist. This content must not be reproduced, distributed, shared publicly, taught to others, or used for commercial purposes without our prior written consent.
9. Image Use & Communications
9.1 We may take photographs and video during workshops for marketing, portfolio, and social media purposes. If you prefer not to be featured, please advise our team on arrival.
9.2 By booking, you agree to receive course-related communications and occasional promotional communications from Jessica Vegas Professional Hair & Makeup Artist. You may unsubscribe at any time.
10. Limitation of Liability
10.1 Nothing in these Terms excludes, restricts or modifies your rights under the Australian Consumer Law.
10.2 To the extent permitted by law, our liability for any claim is limited to re-supplying the affected service, paying the cost of re-supply, or refunding the amount paid.
Part 4 — Product & Shop Terms & Conditions
These Terms apply to all retail product purchases made through jessicavegas.com.
1. Orders & Payment
1.1 All products are sold subject to availability. We reserve the right to decline, cancel, or refund any order at our discretion.
1.2 Prices are shown in Australian Dollars (AUD) inclusive of GST.
1.3 Payment is processed securely via our checkout provider. Your order is confirmed upon receipt of payment.
2. Shipping & Delivery
2.1 We ship to Australian addresses. International shipping is subject to availability.
2.2 Estimated delivery times are provided as a guide only. We are not liable for delays caused by postal carriers, customs, or circumstances outside our control.
2.3 Risk in products passes to you once the product has been delivered to the address provided at checkout.
2.4 We are not responsible for lost, stolen, or delayed parcels once delivery has been completed and confirmed by the carrier.
3. Returns & Refunds
3.1 In accordance with the Australian Consumer Law, you are entitled to a repair, replacement or refund if a product has a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the product repaired or replaced if it is not of acceptable quality and the failure does not amount to a major failure.
3.2 For change-of-mind returns, we accept returns within 14 days of delivery where the product is unused, unopened, and in original packaging. Return postage is at your cost. A store credit will be issued.
3.3 For hygiene reasons, we cannot accept returns on opened cosmetics, skincare, or beauty products unless a major failure applies under Australian Consumer Law.
3.4 To initiate a return, contact hello@jessicavegas.com with your order number and reason.
4. Limitation of Liability
4.1 Nothing in these Terms excludes, restricts or modifies your rights under the Australian Consumer Law, including consumer guarantees relating to goods.
4.2 To the extent permitted by law, our liability for any claim is limited to replacement or refund of the affected product.
Version 2.0 — effective 2026-05-05