1.1 Your wedding date is secured only upon acceptance of this Proposal and receipt of the Booking Fee in cleared funds. Until the Booking Fee is received, your date remains available to other clients without obligation to you.

1.2 You accept this Proposal and these Terms by: (a) signing and returning the Proposal; (b) confirming acceptance in writing (including by email); (c) instructing us to proceed; or (d) paying the Booking Fee or any part of the total fees.

1.3 You confirm that you are 18 years of age or older, or have the consent of a legal guardian who is 18 or older.

1.4 A non-refundable Booking Fee equal to 50% of your total package price (inclusive of GST) is required to confirm your booking. The Booking Fee is not a deposit. It is a fee for work that commences immediately upon booking, including: reviewing and preparing your proposal; reserving your wedding date and declining other enquiries; setting up your client file; assigning and scheduling your artist team; commencing runsheet and logistics planning; and maintaining ongoing administrative support and client preparation guidance from the date of booking.

1.5 The Booking Fee is non-refundable except to the extent required by the Australian Consumer Law.

1.6 The remaining balance is due 14 days before your wedding date. Services will not proceed without cleared payment of the full balance by this date.

1.7 All prices are inclusive of GST unless otherwise stated.

2.1 If payment is not received by the due date, a late administration fee of $75 will be applied immediately.

2.2 Interest will accrue on overdue amounts at 10% per annum, calculated daily from the due date until payment in full.

2.3 If your account remains unpaid, we reserve the right to refer the outstanding balance to a debt collection agency or solicitor. You agree to pay all reasonable debt recovery costs incurred, to the extent permitted by law.

2.4 Nothing in this clause limits your rights under the Australian Consumer Law.

3.1 All cancellations must be made in writing to hello@jessicavegas.com.

3.2 If you cancel your booking:

• More than 90 days before the wedding date: Booking Fee is forfeited. No further amount is payable.
• 90 days or fewer before the wedding date: Full package price is payable.

3.3 The amount payable on cancellation within 90 days is a genuine pre-estimate of the loss we suffer, including completed planning that cannot be recovered, artist time that cannot be reallocated, and loss of opportunity to accept other bookings for that date.

3.4 Where we are able to reasonably reduce our loss (for example, by accepting a comparable booking for the same date), we will take that reduction into account to the extent required by law.

3.5 Nothing in this clause affects your rights under the Australian Consumer Law.

4.1 If we are unable to provide your booked services due to circumstances outside our reasonable control (including artist illness, emergency, natural disaster, pandemic restrictions, or government orders), we will notify you as soon as practicable and endeavour to arrange a suitable substitute artist or reschedule.

4.2 If we are unable to provide services and no suitable alternative is available, you will receive a refund of payments made for services not yet performed. Our liability is limited as set out in clause 21.

5.1 Where possible, bridal trials should be completed at least 4 weeks before your wedding date, subject to our booking calendar and artist availability.

5.2 Trial appointments must be booked within the appointment options made available by us. Failure to secure a trial within our available dates does not entitle you to a refund or reduction of the Booking Fee, except where required by the Australian Consumer Law.

5.3 Trials are conducted at our studio unless otherwise confirmed in writing.

5.4 Cancellations with less than 48 hours' notice may be forfeited or charged separately.

5.5 Please arrive with clean, freshly blow-dried hair and a clean, moisturised, makeup-free face. Arriving with wet or product-laden hair may result in insufficient time or an additional preparation fee of $55 (inc GST).

5.6 A bridal trial is a design consultation to determine style direction. It is not a guarantee of identical results on the wedding day.

6.1 Our team will arrive at your venue at the agreed start time as set out in your finalised runsheet.

6.2 Any unscheduled additions to services or bridal party numbers on the wedding day may not be accommodated and, if accepted, will be charged at our then-current rates.

6.3 Start times are determined by us, working backwards from your required finish time. If you request a start time that differs from our recommendation, we assess whether the booking remains feasible. We are not liable for incomplete services where this results from a requested schedule that differs from our professional recommendation.

6.4 If you choose to proceed with fewer artists than recommended, you acknowledge this may impact timing, service delivery, and final outcomes. We are not responsible for any reduction in quality or completion caused by your decision to decline our recommended artist allocation.

7.1 Changes to bridal party numbers or services must be confirmed in writing at least 14 days before your wedding date.

7.2 Additions are subject to artist availability and will be quoted separately.

7.3 Reductions in bridal party numbers within 30 days of the wedding date do not reduce the total amount payable, as artist allocations cannot be reversed at short notice.

8.1 You must provide a suitable workspace: indoors, well-lit, clean, ventilated, with power, appropriate seating, and clear space per artist. Not a bathroom, wet area, outdoor space, or cramped area.

8.2 Disclose access limitations (stairs, lifts, restricted parking) in advance. An access fee may apply where such limitations are disclosed late and cause delays.

8.3 Our artists can carry equipment up a maximum of two flights of straight stairs (max 24 steps). Spiral, narrow, or winding staircases are prohibited. Where the service area is above two flights, you must arrange assistance or relocate services to a lower floor.

8.4 Services are performed indoors only. Outdoor coverage is only permitted under substantial, permanent covered structures (roofed patio or marquee). No portable, temporary, or pop-up shelters. Non-negotiable due to product performance, tool safety, and artist working conditions.

8.5 Our artists are not required to work in any space they determine to be unsafe or unsuitable. Where services are paused or declined due to an unsafe workspace, we are not liable for resulting service changes, simplified looks, or missed services.

9.1 All pets must be secured away from the service area. Our kit contains hot tools, electrical cords, aerosol sprays, and professional-grade products that pose a serious risk to animals.

9.2 Children must be supervised and kept away from our tools, products, and workspace at all times.

9.3 Guests, venue staff, and other third parties must not touch, interfere with, or borrow our tools, products, or equipment.

9.4 You are responsible for the conduct of guests, children, pets, and third parties. If our equipment is damaged, lost, or contaminated by guests, children, pets, or venue staff, you are responsible for reasonable repair or replacement costs.

10.1 Time allocated to each individual within the runsheet is fixed. Where a bridal party member is not ready at their scheduled time, their service time may be reduced or their look simplified to protect the overall schedule.

10.2 Overtime applies where the agreed finish time is exceeded due to circumstances outside our control, including: late arrival; unprepared hair or skin; additional requests on the day; delays caused by the venue, other suppliers, or third parties; parking or access difficulties not disclosed in advance; interruptions; or photography/filming delays.

10.3 Overtime is charged at $15 per 15-minute block or part thereof, per artist, invoiced and payable immediately on completion of services.

10.4 Overtime is subject to artist availability. We cannot guarantee artists will be available to continue beyond their scheduled finish time.

11.1 Inspiration images, trial results, and reference photographs are guides only. Exact replication cannot be guaranteed.

11.2 Results may vary due to: skin type and condition; hair type, texture, and treatments; extensions; prior cosmetic treatments; weather and humidity; venue lighting; photography post-processing; time within the agreed schedule; and product compatibility.

11.3 We do not guarantee the wear time or longevity of any service. Results may be affected after services are completed by heat, humidity, perspiration, tears, skin oils, physical contact, wind, rain, or products applied before or after services.

12.1 All bridal party members must arrive with: clean, freshly blow-dried hair free of product build-up; clean, moisturised skin with no foundation, tinted moisturiser, self-tan, or heavy skincare applied before arrival; and be ready to be seated at the agreed start time.

12.2 Where members arrive unprepared (wet hair, heavy product on skin), this may result in a preparation surcharge of $55 (inc GST) per person, reduced service time, or a simplified look.

12.3 Once a service is complete, the client assumes full responsibility for maintenance. We are not liable for deterioration caused by self-adjustment, touching, restyling, or the application of additional products after the service.

12.4 Touch-up kits must be requested and confirmed at least 7 days before your wedding date. Charged separately, subject to availability.

13.1 You must notify us at least 14 days before your service date of any known allergies, sensitivities, skin conditions, recent cosmetic or medical treatments, or contraindications. This includes latex allergies, fragrance sensitivities, recent peels, microdermabrasion, injectables, or other facial treatments within 7 days of the service date.

13.2 For active cold sores or open lesions, the affected person must supply their own sealed, unused products and tools for the affected area.

13.3 We reserve the right to refuse services where a client presents with a contagious infection, contagious skin or scalp condition, head lice, or any condition posing a transmission risk. Where services cannot safely proceed, the service may be treated as cancelled by the client, except where required by law.

13.4 Our artists wash or sanitise hands before and after every service. All reusable tools are disinfected with hospital-grade products between clients. Single-use items are discarded after one use.

14.1 Each service is deemed accepted and complete upon our artists finishing the agreed service for each individual. Any concerns must be raised immediately with the attending artist before they move on to the next client.

14.2 We will make reasonable adjustments where time permits. We are not responsible for dissatisfaction raised after our artists have left the venue, or after the client has adjusted their look.

15.1 If you have any concern, notify us in writing to hello@jessicavegas.com within 7 days of your service date so we have a reasonable opportunity to review and, where appropriate, resolve the matter.

15.2 You must not publish statements that are false, misleading, or defamatory about us, our artists, or our services.

16.1 Flower girls (under 10): A 10-minute mini makeover slot is allocated per child. For bookings of 3 or more full-priced wedding day services, one complimentary mini makeover per flower girl under 10 is included (soft blush, lip gloss, shimmer shadow, non-heat hairstyle), subject to time and schedule availability. No hot tools on children under 10.

16.2 Junior bridesmaids (ages 10–14) may receive full services at the bridesmaid rate with a 25% discount. Maximum 2 discounted or complimentary child services per wedding. False lashes and touch-up kits are not included.

16.3 Please advise us of all children's ages when confirming your booking.

17.1 We provide professional hair and makeup services only. We are not responsible for wedding coordination, vendor management, venue logistics, or the management of third-party suppliers, photographers, planners, or venue staff.

18.1 We reserve the right to refuse or immediately discontinue services where: a request is inappropriate or contrary to our professional standards; a client or bridal party member is aggressive or abusive toward our artists; workplace health and safety conditions cannot be met; a contagious condition poses a risk to our artists; the client has materially breached these Terms; or our working relationship has irretrievably broken down.

18.2 Where services are refused or discontinued for any of these reasons, fees for services already performed remain payable and the Booking Fee is non-refundable.

19.1 Travel fees apply to all wedding locations beyond 20km from our studio and are quoted on a per-artist basis. Fees reflect distance to and from the venue (return trip), artist travel time, and the operational cost of deploying artists beyond our local service area.

19.2 Travel fees are communicated in your proposal and confirmed in writing prior to booking. The fee is calculated based on distance, travel time, and artist allocation.

19.3 For regional, interstate, or destination weddings requiring overnight travel, accommodation must be arranged and fully covered by you.

19.4 Complimentary parking must be available at or immediately adjacent to your venue. Any unexpected parking charges, toll costs, or venue access fees incurred on your wedding day will be invoiced to you following the event.

19.5 Changes to your venue or service location after booking confirmation may result in revised travel fees, communicated in writing.

20.1 Content creation during services must not interfere with the service schedule. Time taken for content creation is included within your allocated service time.

20.2 By permitting us to take photographs or video during your booking, you authorise Jessica Vegas Professional Hair & Makeup Artist to use that content for portfolio, website, social media, advertising, and marketing purposes. You may withdraw this authorisation at any time before publication by emailing hello@jessicavegas.com.

20.3 We will not identify you by full name on public-facing content without your permission.

20.4 We handle your personal information in accordance with the Australian Privacy Act 1988 and our Privacy Policy at jessicavegas.com/pages/privacy-policy.

21.1 Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures, you are entitled to cancel and receive a refund for the unused portion, or compensation for reduced value, plus compensation for reasonably foreseeable loss or damage.

21.2 Nothing in these Terms excludes, restricts, or modifies any rights you have under the Australian Consumer Law.

21.3 To the extent permitted by law, our liability is limited to: re-supplying the affected services; paying the cost of re-supply by another provider; or refunding the amount paid for the affected services.

21.4 We are not liable for any indirect, consequential, or incidental loss, including disappointment, distress, missed photographs, or vendor costs incurred by third parties.

22.1 Neither party is liable for failure to perform their obligations if that failure is caused by circumstances beyond their reasonable control, including natural disaster, pandemic, government restrictions, venue closure, artist emergency, or major infrastructure failure.

22.2 We will notify you as soon as practicable if a force majeure event affects our ability to provide your services and will make reasonable efforts to mitigate the impact.

23.1 These Terms are governed by the laws of New South Wales, Australia. Any dispute arising out of or in connection with these Terms will be subject to the non-exclusive jurisdiction of the courts of New South Wales.